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Customer Support Specialist

Description

Playtika is a Game-Entertainment Company that provides audiences around the world with a wide variety of games based on quality, original content that is constantly changing and tailored to each player specifically.

We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms.

We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players and 19 offices around the world.

As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.

At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life.

CUSTOMER SUPPORT Playtikans are problem solvers, who can think analytically. You want to work at a growing international company with great perks and benefits, using your English skills and the flexibility to work morning, day and night shifts.

Responsibilities:

• JEDI of customer service, comfortable being the point of contact between the company and its clients. Responding to customers' requests and presenting comprehensive information regarding the products and services offered by the company;
• MASTER of troubleshooting and resolving technical difficulties;
• KING of customer retention and managing complaints;
• CAPTAIN of the team, committed to the team and common goals.

Requirements:

• All about the customer;
• A balancer of time and prioritization;
• Computer savvy, multi-tasker, operator of multiple applications and platforms at the same time;
• The get-it-done type, creative, committed and wanting to constantly learn;
• A social player, the team-mate to end all team-mates.
• Flexibility to work in shifts;
• English proficiency both written and spoken

Nice to have:

If you have previous work experience in customer service or technical support;

Benefits:

• Daily Breakfast
• Fresh Fruits daily, Yogurts, Snacks & Soda Drinks, Coffee etc.
• Meal Tickets
• Vacation Tickets
• Private Pension
• Transport Subscription
• Private Medical Subscription
• Private Dental Subscription
• Wellbeing Benefit (Benefit is our partner)
• Personal Development Benefit (Benefit is our partner)
• Quarterly & Performance Bonus
• Birthday Gift
• 1 Day Off for birthday
• Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas)
• Comfortable office easy to reach from any spot of the city: Timpuri Noi
• Games: pool table, ping-pong, fussball, air hockey etc.
• Exciting company events

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly- Apply now!

Responsibilities

Requirements