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Business Performance Lead, Diablo

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Job Description:

Blizzard Entertainment is a community of 4,000 global employees who are passionate about not only gaming but entertainment and the technology that drives our player experience.

We are on a quest to find a legendary Director/Senior Director, Business Performance who is a master of their craft to support the Diablo franchise. The ideal candidate will partner with the design leadership to define and execute the Diablo IV business model and post-launch live service approach and support other franchise topics. Importantly, they will have a deep understanding of and empathy for our players because they are a player themselves.

The Director/Senior Director, Business Performance functions as a team lead, manages the end-to-end lifecycle of a game spanning multiple feature areas and collaborates with the game team on roadmap planning.

Covid-19 Hiring Update: We have transitioned to a work-from-home model and we are continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Objectives

• Build the capability to provide the right information, on time to support short- and long-term decision making for the direction of the Diablo franchise
• Manage the post-launch business service for Diablo IV to drive acquisition, retention, and monetization while maintaining a healthy community
• Define, coordinate, and execute in and out of game activities and events (e.g., pricing and promotions); propose compelling features to improve engagement, retention, and monetization; and report out on performance
• Establish goals and KPIs to measure player base health and business performance. Monitor and escalate potential issues and share performance data with development, publishing, and commercial leadership
• Identify discreet player segments and develop or propose initiatives to address them
• Create, maintain, and optimize ethical monetization models that maximize long-term franchise revenue
• Track player life cycle and acquisition funnel and execute initiatives to grow the player base
• Work with commercial, publishing and development teams to develop SKU and content strategies (in and out of game)
• Collaborate with production to ensure events and initiatives are executed successfully in game
• Increase the repeatability of our successes by sharing best practices and lessons learned with other game teams and bring the best of Blizzard to Diablo
  

Competencies

• Passion for the business of games, especially RPGs/ARPGs/MMOs
• Deep knowledge in the key performance metrics that drive game performance
• 8+ years of experience including product management, live ops performance, or monetization design
• Experienced manager with a history of guiding high performers to do their best work
• Data-driven decision maker with intellectual humility and a passion for testing
• A leader by influence who is excited to pitch in and help
• Collaborative problem solver, structured and organized thinker, excellent written and verbal communications
• Excellent interpersonal skills to manage complex projects with diverse stakeholders all over the world (disciplines, regions, etc.)
• Integrity, excellent judgment, and discretion