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Business Operations Manager, Global Prepaid Operations
2 years ago
Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community.
Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. The breadth of opportunities, and the evolving demands of this first-of-its-kind platform, ensure that your avenues for growth are always expanding and flexible.
Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.
About the job
As a Business Operations Manager, you will be responsible for driving initiatives to grow the global Roblox gift card business, and managing ongoing operations to sustain and scale our business. You will act as the hub for cross-functional internal and external partners to ensure product availability, and to launch programs and products -- essentially you’ll be responsible for bringing prepaid and gift card products to life, and keeping it thriving. You will have both analytical and relationship-building skills, and will be able to manage priorities in a rapidly-growing business.
Responsibilities
• Manage operations globally, including inventory management, forecasting, prepaid and gift card ordering and fulfillment, and financial planning
• Oversee operations of vendors gathering retail intelligence data and integrating retail metrics into operational priorities to sustain product availability
• Develop and grow project plans across internal and external card partner teams, to ensure timely launches for products, countries, and programs. Partner with regional leads to prioritize market initiatives.
• Coordinate and execute operational strategy through external distribution partners. Diagnose and troubleshoot supply-chain and logistics issues across external distribution networks as needed
• Lead and support process improvement and transformation projects to simplify operations and enhance business performance. Evaluate use of new technologies as required.
• Align with internal and external stakeholders to launch new technologies and/or add-on applications to improve the consumer transaction flow and operational efficiency
• Ensure data accuracy and integrity.
Minimum qualifications:
• 2-4 years of experience as a category, channel or operations manager, or related experience in consumer products, financial services, retail, eCommerce
• 2-4 years of experience in project and partner management, overseeing cross- functional projects
• Technical and organizational experience with troubleshooting operational issues spanning the retail network
• Bachelor's degree or equivalent practical experience
• Strong interpersonal skills, flexibility, and customer service orientation
• Organized with extreme attention to detail
• Strong interpersonal skills, flexibility, and customer service orientation
• Systematic approach with the ability to collaborate on building new scalable processes
• Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible
Preferred qualifications:
• Experience building and managing retail sales dashboards, metrics and reporting
• Experience managing logistics and/or supply chains for retail or consumer products
• Experience in gift card operations and
• CPG Knowledge in analytics, quantitative modeling, and/or data visualization. Experience with SQL queries, scripts, and/or advanced spreadsheets
You'll Love:
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Free catered lunches and fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
- A Roblox Admin badge for your avatar