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Business Intelligence Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role: Business Intelligence Manager (GSBO)

Role Overview:

The Direct to Consumer team are part of a vibrant Global Sales organization whose mission is to grow the lifetime value of PlayStation customers by providing world leading customer centric retail experiences. D2C brings together staff from around the world, with a passion for engaging PlayStation gamers with relevant and entertaining content. Our area of Sony Interactive Entertainment has seen significant growth in recent years and has now become the key revenue driver for the business.

The D2C Planning team drives accountability for business results through empowering leadership with data & intelligence, implementing KPI frameworks linked to our goals and accurate forecasting & planning. We are looking for individuals who are motivated by being part of a truly global team, who are passionate about e-commerce and inspired by being at the forefront of gaming monetisation.

Reporting to the Director, Reporting & Insights the BI Manager, PSD will be responsible for establishing and building Global sales reporting for the emerging PS Direct Business. We’re looking for an experienced Analytics professional with the vision and technical capability to empower the commercial team with data & insights. This role calls for a combination of critical thinking, analytics and project & stakeholder management. The successful candidate will be comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced and entrepreneurial environment.

What you’ll be doing:

• Anticipate reporting and business insight needs, manage expectations of the business customers and shape a shared vision around reporting priorities
• Define reporting objectives & business requirements with stakeholders and establish the necessary process changes to achieve these
• Overall responsibility of delivery of requests

• Build strong relationships with business stakeholders across multiple levels and create a collaborative way of working
• Scale capacity and expertise as PS Direct expands globally
• Act as a thought leader to identify and define new frameworks as the business scales
• This is a hands-on role working across a variety of teams. You will develop and maintain positive relationships with a core group of partners across the organisation, especially Planning and Data engineering

• Advanced Analytics: build, maintain and communicate time-critical & accurate business performance to leadership via multiple communication routes to assist decision-making
• Advanced analysis: Analyse key business drivers, trends and performance indicators to deliver insights to leadership
• Advanced reporting: build & execute a transformational report delivery strategy moving D2C to self-serve reporting

What we are looking for:

• 10+ years’ experience in data and analytics
• eCommerce experience essential
• Candidates are required to be highly analytical with strong technical skills including SQL, Excel and BI/ data visualization tools
• Passion for using data-driven insights to improve customer experience
• Excellent analytical abilities and strong business acumen
• Experience in senior stakeholder management and in project management essential
• This person must thrive in a fast-paced environment, possess a high level of intellectual curiosity, and focus on generating results
• The successful candidate must display, through attitude and accomplishments, strong initiative for anticipating and meeting the reporting & insight needs of senior leadership
• Advanced presentation and communication skills: being a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate practical insights
• This person must be a solutions-oriented problem solver with a focus on generating impact

Benefits:

• Discretionary bonus opportunity
• BUPA Private Medical Insurance
• Dental Scheme
• London Allowance (if applicable)
• 25 days holiday per year
• On site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers
• Free eye test and glasses voucher
• Cycle to work scheme
• Employee Assistance Programme

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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