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Business Development Manager

Role Purpose

The Business Development Manager joins the Commercial Team focusing on sales of our world class services to the video games industry. The role will drive and deliver continued growth of our client base across the US and collaborate internationally on opportunities. The ideal candidate would be an accomplished sales executive with demonstrable success in growing new business in a people-led solutions environment, ideally Games/X-Dev/Outsourcing. Direct experience of vendor management in the video games market would be advantageous. In this role, the primary focus will be on new business generation alongside building partnerships with existing and new accounts.

Key Accountabilities

• Develop new business sales to agreed quarterly and annual sales targets

• Identify new prospective clients, develop and execute sales development strategies to land successful contracts

• Ensure high levels of new accounts via focus on prospecting, develop and execute contact strategies including cold calling, social and business networking

• Qualify all sales leads, provide value/benefit assessments and generate plans to close

• Establish a robust sales methodology to achieve specific sales objectives and produce all related reports

• Provide detailed sales forecasting

• Work with the Commercial/Sales Team to develop a communications plan for the market

• Providing outstanding customer support and managing client expectations working in collaboration with our Solutions Architects and Operations Teams

• Build powerful, long-term client partnerships to maximize revenue

• Manage the relationship with the client, including customer review meetings and regular contact, keeping track of actions and decisions etc

• Review customer activity, anticipate consumer needs and improve customer satisfaction

• Work with the Solutions Architects to create quotations for new and existing customers

• Work with the CRM to make sure all New Business and Key Account opportunities are updated weekly

• Manage and control pricing and contractual issues according to company procedures

• Attend trade conferences and provide on stand support where the Company is exhibiting

Measures of Performance

Revenue and margin overall, and by service line, versus budget and stretch objectives

Execution of sales and marketing strategy

Growth in named accounts overall and by service line

Growth in sales leads, lead response times and cost per lead

Growth in number and revenue of new accounts

NPS score, Customer satisfaction and retention

Forecast accuracy via CRM input

Number of meetings with new and existing accounts

Requirements

A strong track record of success in a people- led solutions sales role in Games/Games Services

Minimum 3 years prior relevant experience ideally in X-Dev/outsourcing/games/vendor management

Proven ability to work largely unaided in detecting, qualifying and closing new business

Ability to prospect and manage senior level relationships.

Highly goal oriented, excellent interpersonal & communication skills.

Must be self-motivated and able to operate in a remote environment

Experience in market research and analysis

Skills in strategic and business planning, budgeting processes and performance reporting

A self-starter who is detail-oriented and well-organized

Effective time management

Willingness to travel extensively

Strong computer skills, including experience with spreadsheets, word processing, and sales database tools.