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Business Analyst

Job Description

Summary:

The Analyst works within the Knowledge Management team with internal clients to identify and transform the business needs into digital solutions & content strategies. They work on projects for new needs as well as on operations to improve current processes.

Responsibilities:

The main and usual functions for this job are:

· Translate client requests and needs into actionable content strategies & tools recommendations that align with their business objectives;

· Prepare and facilitate workshops with clients, stakeholders or/and end users in order to analyze their problems, contexts and needs;

· Interpret user research, analytics, benchmarks, and other data to guide recommendations;

· Analyze the various digital solutions, and recommend the ones to adopt to answer needs; analyze effort, benefits, risks, constraints and opportunities to consider within the reach and scope of the project;

· Implement the tools and workflows and iterate with the stakeholders on it;

· Be an advisor regarding the best way to use the tool, the navigation structure and the best practices to improve the tool;

· Train internal contributors and website owners on tools best practices;

· Monitor market trends and best practices within their expertise field;

· Carry out all other related task.

Qualifications

Education:

· Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field;

· Education related to Knowledge Management or information technologies, an asset;

Experience:

· Minimum of 2 to 3 years’ experience in business analysis or equivalent experience;

· Experience in project management;

· Experience in client service;

· ITIL an asset.

Skills:

· Great communication and listening skills, oral and written

· Analysis and synthesis skills

· JAD facilitation skills

· Master problem resolution

· Flexible and autonomous

· Organize and manage several projects simultaneously

· Be comfortable in a multicultural environment, be open-minded

· Passionate by technologies and open

Knowledge:

· Bilingual (English and Mandarin);

· Interest in knowledge management, collaboration and associated technologies;

· Knowledge of Office 365 ( Teams , Outlook, Share Point);

· Knowledge of Atlassian products (Jira & Confluence);

· Good knowledge of business process design;

· Good knowledge of Requirement Management;

· Good knowledge of the analysis and conception of IT software and systems;

· Understanding of the project lifecycle and resources involved;

· Understanding of different project delivery methodologies (Agile/Waterfall), an asset;

· Knowledge of an IT service management product;

· Understanding of interface ergonomics and design;

· Basic understanding of IT infrastructure and it’s relation to applications and business services, an asset.

Additional Information

Why Ubisoft Shanghai?

Be a part of the most exciting and innovating video game company in China. Come to work in Shanghai, an amazing city renowned as “Paris of the East”.

Together with a team of multi-national professionals equipped with the cutting-edge technologies, you can be assured of an experience that is both aspirational and fulfilling.

By working in Shanghai studio, you will also be offered with an array of career development opportunities, an abundant training resources, and moreover, a stimulating and creative work environment.

If you’re looking for this kind of job opportunity, you’ll find it here at Ubisoft Shanghai.

Join us for an exciting adventure and make great games!

Company Description

About Ubisoft & Shanghai Studio:

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs. For the 2018-19 fiscal year Ubisoft generated Net Bookings of €2,029 million.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 400+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.

To learn more, please visit: www.ubisoftgroup.com