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Business Analyst - Revenue Operations
1 year ago
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Business Analyst - Revenue Operations
San Mateo, CA
The Analyst is a proactive systems expert, analytically inclined strategy driver and storyteller with a passion for the Gaming and Entertainment space. This role partners closely with other business analysts, the Network Advertising sales team, and cross-departmental organizations to deliver solutions that inform the strategic direction for the department and insights across Global PlayStation business units.
As a member of the Operations team within Network Advertising, this role requires an independent contributor who collaborates effectively with a variety of collaborators to support revenue-driving operations, improve processes and workflows, implement new solutions, and maintain the data integrity of the Net Ads technical ecosystem, primarily the Salesforce CRM platform.
A successful candidate will be:
Systems and Data-literate: comfortable with all-things data including reading, creating, manipulating, cleansing, and communicating data, while able to quickly learn and architect
Resourceful: able to roll up their sleeves on a task, tracking down org resources, getting deep into the numbers, partnering with subject matter experts, and more to get to optimal solutions.
Curious: excited to learn; wants to understand how things work, what shaped the results, and iterate to improve processes/outcomes.
Principal Duties and Responsibilities:
- Maintain an in-depth understanding of existing business application architecture, including integrations and data structures.
- Handle operational tools and integrations across tools in partnership with product owners and dev team
- Optimize processes cross-departmentally and fine-tune systems for delivering efficiently and on-time
- Identify and capture requirements, translating into scalable solutions with a focus on exceptional user experience
- Triage and help prioritize questions/issues raised by end users
- Document workflows and processes, create training materials for workflows and tools, onboard and train new team members
- Perform thorough user acceptance testing balancing user experience and technical efficacy
- Define, design, and implement complex business solutions using custom built and third-party systems
- Support mission-critical and business-critical systems using IT and software engineering practices
- Identify, evaluate, and recommend other key technologies required to support and improve the business process centered around existing systems
Required Academic & Work Experience:
- BA or BS degree in a marketing or analytical field
- 3-5 years experience in a Salesforce Admin role
- Experience with Salesforce products CPQ (FKA Steelbrick), CRM Analytics (FKA Tableau CRM, Einstein Analytics, Wave), and Datorama a huge plus
Required/Desired Knowledge, Skills, Abilities:
- Solid understanding of the SFDC platform and ability to manually load data, work with formula fields, workflows, custom views, and other content of intermediate complexity
- Experience in working on multiple projects at the same time.
- Sales Cloud and Admin certifications preferred
- Knowledge of the advertising industry, sales practices, and systems a plus (good to have)
- Ability to critically evaluate information gathered from various sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true needs
- Demonstrable ability to establish goals, set clear expectations, prioritize activities, and follow through with timely execution in a fluid, multi-functional team environment
- Excellent written and verbal communication skills.
- Meticulous and analytical nature; metric driven behavior with a high degree of organization
- Innovative, self-starter with high work ethic
- Ability to travel to industry or partner events as needed
#LI-IR1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$101,000 — $151,600 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.