Build DevOps Support Engineer

Build DevOps Support Engineer

DRE are EA's global automation specialists. We are a team of more than 100 staff based in eight EA studios in North America and Europe. We work with our internal customers (EA's game, engine, product, and content teams) and serve them by providing services related to Build & Test Automation, Continuous Integration, Metrics Reporting, and Virtual Infrastructure.

You would join the Development and Release Engineering team (DRE) as a Build DevOps Support Engineer. You will work with Maxis teams around the globe, assisting with build and release automation, configuration management, and system maintenance. You will report to the Engineering Manager for the DRE Maxis team.

You will work with us to cover a specific shift of 7am - 4pm Eastern time. The position is open to remote, and is a great opportunity to grow your skills.

Responsibilities

• Work with game teams around the globe to ensure automation meets requirements and availability needs
• Maintain system health across multiple systems
• Provide first-tier troubleshooting support for automation infrastructure
• Report regular status on assigned tasks and emergencies for subsequent teams to continue troubleshooting
• Document issues and solutions to help team members to improve processes and apply the solutions across a variety of different environments
• Monitor dashboards and analyze metrics to improve automation systems

Desired Skills

• Strong troubleshooting skills
• Familiarity with Perforce and Git
• Experience with Python
• 1+ years of experience in software development or equivalent experience
• 3+ years of tier-1 tech support or equivalent experience
• Experience with distributed systems