Bilingual Customer Service Manager, Japan

Zenimax
Hunt Valley MD 21030 US
12 days ago
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Overview

This position is responsible for the day-to-day operations of our Asian customer support programs (primarily Japanese with growth expected for Chinese and Korean languages). This includes all aspects of customer service operations management, staff management, and partner/vendor management for our contact centers supporting all Bethesda products and services.

Successful candidates will be experienced contact center managers with proven expertise in service delivery strategies, workforce management, contact center technologies, resource management, analytics, process and performance maximization for a multi-location, multi-language, multi-discipline, international service delivery operation.

*Position based in Hunt Valley or other ZeniMax Online Studios office locations. Will consider remote.

Responsibilities

Qualifications

Preferred Skills

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