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Beta Programme Community Manager - Freelance

Beta Programme Community Manager (Contract Role)

THE TEAM

We are looking for someone to run a community based beta programme. We are releasing a health and fitness app to between 200-500 users for 2 months and need someone to manage that programme. The engagement will go at least until the end of 2021, with possible extension.

ustwo is a company driven by a strong inclusive culture and a passion for working in teams. We have high ambitions to create digital products that make a meaningful difference to people’s daily lives.

If you have experience running software beta programmes, working collaboratively with cross-functional teams in a dynamic culture that puts people in the centre, then we'd love to hear from you. And all the better if you’re into health and fitness.

RESPONSIBILITIES

In this role you will be responsible for:

• Collaborating on developing and executing the community communication plan covering what to send out and when.
• Creating and sending out surveys to get feedback.
• Analysing and summarising survey results / feedback.
• Interacting directly with the community through a Facebook Group.
• Respond to user queries and triage questions that need to be answered by other team members through Facebook Group and Zendesk.

REQUIREMENTS

• Excellent written communication skills
• Detail oriented
• Upbeat and positive attitude
• Excellent client-facing skills
• Proactive and self-directed
• Likes to work collaboratively
• Able to learn things quickly
• Ideally familiar with Zendesk, Facebook Group management, Google Play Console, Android devices