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Associate Store Services Optimization Manager

Why PlayStation?

Role: Associate Manager, Services Optimisation

Role overview:

The Global Store and Services team brings together staff from around the world, with a passion for engaging PlayStation gamers with relevant and entertaining content.

This area of Sony Interactive Entertainment has seen significant growth in recent years to become a key revenue contributor and continues to evolve with the industry to build new business opportunities. We're looking for individuals who are motivated by being part of a truly global team, working together at the forefront of digital content distribution.

The Conversion Rate Optimisation team is responsible for optimising multiple conversion metrics by making PlayStation Store the retail destination of choice for PlayStation content and delivering an efficient consumer and retail experience. Services plays a meaningful role in the future strategy of PlayStation store - with the need to build a class-leading store experience.

This individual will need to bring best practice methods for extrapolating and interpreting data to make better informed decisions on future strategies. The role will oversee delivery across multiple regions, so they will need to think and operate globally.

What you’ll be doing:

• Support the co-creation, maintenance and delivery of a global experience Optimisation programme based on data and insight
• Drive profitable growth of the services category by improving important metric performance across conversion and consumer satisfaction metrics
• Inspire, motivate and develop their direct report to achieve outstanding performance
• Work with Product Managers to shape, conceive & develop the proprietary CRO technology and optimise the end to journey for consumers
• Work with Marketing and Creative services team to align on plans and share results

What we’re looking for:

• Bachelor's degree in related field (or relative qualification standard)
• 7+ years' experience in a commercially focused Optimisation role - E-commerce, B2C, Entertainment
• Worked as part of a team that crosses multiple countries and time zones
• Experience of analysing and interpreting data and presenting findings
• Cross functional organisational
• Creative and energetic teammate who has a passion for experience Optimisation
• Product knowledge within the video and services category
• Strong knowledge of conversion Optimisation and trends
• Best practice focused, ensuring we stay relevant and ahead of consumer expectations
• Demonstrated ability to work collaboratively across different regions
• Strong interpersonal and time management skills
• Experience in a pressurised environment, setting and achieving tight timelines that must be delivered on time and on budget
• A good attention to detail and a pragmatic approach to problem resolution
• As the role is global, regular international travel will be required as well as a flexible approach to working hours
• Retail / E-commerce background
• Experience using Adobe Analytics or similar web analytics tools
• Knowledge of A/B and multivariate testing
• Language skills working in a global environment

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• London Allowance (if applicable)
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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