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Associate Sales Administrator
3 years ago
Gaming:
Are you ready to level up your career?
At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.
Whether you are a member of our award winning game studios, our industry leading systems group, product management, manufacturing group, services or any of our other amazing Gaming teams, you will be creating compelling games played around the world. We are dedicated to being the industry’s only COMPLETE global solutions provider with products that will enhance the entire gaming operation, both on the casino floor and behind the scenes.
If you are ready to play…Come join us and let’s make games!
Scientific Games:
Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.
Position Summary
Duties, Task and Responsibilities:
Deliver an unmatched customer experience for products and services while optimizing partner relationships.
Creates the value of the product which includes the following:
Generate Quote and submit for approvals
Enter Sales Order
Generate & Review Contact
Submit Contract to Account Executive and/or Customer
Execute Contract Revisions
Generate, attach configuration and profile reports to sales order
Stock Orders (3PL) as required
Virtual Order Mgmt. as required
Establish Customer and Partner Commitment to Ensure Execution
Receive & review contract accuracy
Submit contact to Legal for execution
Systems Holds & Alerts
Execute Order Revisions
Book Sales Order & Action System holds
Exception Management (Expediting)
Customer & Partner Expectation & Execution Management
Early Release Execution and Escalation
Manage Holds & Alerts on Sales Orders
Order Revisions
Provide a weekly order status report to account executive
Skills, Abilities and Knowledge
Communication Skills: Well versed in effectively interacting with partners to identify and process their requirements and the ability navigate difficult decisions with manager escalation as necessary and messaging (verbally and written).
Customer Service Skills: Able to courteously interact with partners to ensure unmatched customer experience.
Education and Training Skills:
- A bachelor’s in business administration, supply chain, or in a related discipline is preferred and or prior experience (1 to 3 years of experience) in the field of customer service is preferred for this position.
- Attends seminars, workshops, and conferences for continuous improvement and professional development.
- Oracle Experience Preferred
Soft Skills
- Build sustainable relationships of trust through open and interactive communication.
- Drive and exhibit the company core values.
- Excellent communication skills with an exceptional customer service approach.
- Ability to work under pressure during various business cycles.
- Strong organizational and problem-solving skills.
- Detailed oriented.
- Ability to work in matrix organization.
- Ability to analysis data from multiple sources.
- Approachable, transparency and integrity.
- Embraces technology.
Qualifications
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .
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