This job might no longer be available.

Associate Product Manager, Commerce Operations

Team Name:

Job Title:

Requisition ID:

Job Description:

The Battle.net & Online Products organization is home to 300+ superpowered engineers, product managers, and designers focused on the technology that powers Blizzard Entertainment’s games. Whether you’re playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences.

Blizzard’s internal ecommerce platform powers our in-game and online storefronts. As a Product Manager on the Commerce Operations team, you will be at the epicenter of new product launches, providing top-notch customer service to our internal game teams. Successful product managers develop strong working relationships with our internal and external partners by synthesizing big picture strategies against detailed requirements, complex dependencies, and technical limitations. If you're passionate about joining Blizzard's quest to empower the world’s most epic ecommerce experiences, please read on.

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities:

• Synthesize stakeholder requirements, business goals, and technical limitations into a cohesive product launch strategy
• Analyze the effectiveness of various merchandising approaches and evangelize best practices
• Advocate for the short- and long- term goals of our internal game teams when partnering with our ecommerce product owners to surface new business problem trends and develop new functionality
• Contextualize the long-term vision of our products, tools, and services when operationalizing new product features
• Establish a positive and empowered team environment with redundant POCs to ensure high availability
• Intake, prioritize, and address configuration requests from our internal stakeholders (Game Development, Publishing, Commercialization, Legal, and Risk)
• Manage the end-to-end content configuration lifecycle of new and/or changing products and pages on our in-game and online storefronts
• Proactively identify and mitigate operational and performative risks
• Develop and maintain strong collaborative partnerships with cross-functional stakeholders and partners (Game Development, Publishing, Commercialization, Legal, Risk, QA, Localization)
• Keep stakeholders informed on the priority and status of active and backlogged requests and projects
• Ensure the proper provisioning of access privileges to our products and tools
• Coordinate the safe delivery of digital keys and large-scale entitlement grants

Requirements:

• Highly Motivated: Capable of identifying opportunities to add value and capable of making them happen; willing to pull up their sleeves and do the work
• Ecommerce Potential: Has an eye for product; gets excited about a future career in ecommerce product management at Blizzard
• Business Acumen: Understands the big picture; capable of stewarding commercial initiatives through a complex technical ecosystem
• Collaborative: Values the expertise of others; a team-player, servant-leader, strong communicator
• Experience managing complex dependencies and tight deadlines
• Experience operating within cross-functional teams with conflicting goals and priorities
• Experience working in a global environment
• Strong verbal, written, and interpersonal communication skills
• Knowledge of gaming business models
• Can-do attitude with high customer availability

Pluses:

• Experience with Google Analytics
• Passion for Blizzard

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!