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Associate Producer, Player Support
3 years ago
Job Title:
Associate Producer, Player SupportRequisition ID:
R005205Job Description:
Job Title: Associate Producer, Player Support
Reporting To: Senior Producer, Player Support
Department: Player Support
Location: El Segundo, CA
Your Mission
This position would be employed by an external agency (Volt), working onsite with Activision Publishing. Activision is looking for an Associate Producer to join our Player Support production team. We’re looking for someone with experience and passion for creating great user experiences across digital operations, shared services and engagement. You will help drive key initiatives across leading edge mediums like web, mobile, social, community forums, and agent tools. The Associate Producer will work collaboratively with a wide variety of internal and external stakeholders to help pull together and track great support offerings for Activision. This is a great opportunity to work with a creative team that’s innovating support solutions to help keep players engaged and in the game! Responsibilities:
- Support the creation of project schedules, support plans, and production pathways
- Manage workflows for support features requiring production activities (requirements, design, analysis, feedback, development, testing, deployments)
- Lead iterative sprints to achieve production goals and objectives, organize disciplines, set priorities and drive throughput
- Understand and communicate project milestones, task deadlines, and stakeholder feedback to team members
- Predict, identify and propose solutions for impediments, project risks and issues
- Work with user experience team and stakeholders to design, enable and implement industry leading digital and peer-to-peer experiences
- Collaborate with the teams to overcome complex problems, improve product quality and stay on track
- Improve existing and/or create new processes to help communication and efficiencies
- Determine metrics of success, assess effectiveness, and help develop internal strategies to improve self-help and peer-to-peer effectiveness
- Synthesize data from multiple sources for a clear understanding of opportunities
- Assist with validating and measuring user experience success via usability testing and post deployment evaluation
- Review self-help and operational metrics (daily, weekly, monthly, quarterly) to enable continuous improvement across support services (self-service, social, community, peer-to-peer and ambassadors)
Player Profile:
- Degree in Project Management, Information, Technology or related
- 2 + years as a producer, project manager or equivalent level position in a product development or creative environment
- Understanding of project management methodologies (agile/scrum/kanban, waterfall)
- Must have excellent task-tracking organization
- Excellent communication skills, both written and verbal
- Proven organizational skills to work closely with many internal / external groups, and vendors
- Strong business acumen with a track record of leveraging data and analysis to make decisions and influence others
- Highly creative, detail-oriented, passionate about delivering the best user experience possible
- Experience creating effective Business Requirement Documentation
- Ability to create user experience documentation, user flows and wireframes
Nice To Haves:
- Project management certifications (e.g., PMP, CSM)
- Experience in Photoshop
- Strong understanding and the ability to edit web technologies (HTML, CSS, JavaScript)
- Experience in a customer experience/support function
- Knowledgeable about games and trends in the industry
- Passion for video games
Your Platform
We’re headquartered in Santa Monica, California, housing multiple teams across many disciplines of Marketing, PR, Sales, Supply Chain and other corporate functions such as HR, IT, Legal, Facilities and Finance. Santa Monica is the nerve center of our company, where the best ideas combine with unrivalled rigor to create the biggest and best entertainment experiences in the world. Our World Great Games Start with Great People! This is an exciting time to join us! Ask anyone who works at Activision, or with Activision, their favorite thing about it, and they’ll tell you, it’s the people. We have world class brands, infrastructure and resources, but our success doesn’t come from assembly lines producing widgets. Our success comes from people producing greatness together. We are nothing without our employee’s brilliance. So if you’re interested in our biggest priority, it’s the people. Activision is more than just the leading developer and publisher of video games; we are the creators of some of the world’s biggest, most ground-breaking titles in the industry. Our portfolio includes Call of Duty® and Crash Bandicoot™. Activision is a division of Activision Blizzard (NASDAQ: ATVI), headquartered in Santa Monica, California with locations across the globe. Activision Blizzard is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology, and entertainment. A member of the S&P 500 and recognized on the 2018 FORTUNE 100 Best Companies to Work For® list, Activision Blizzard has operations throughout the world with approximately 10,000 employees and players in 196 countries. The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
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