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Associate Player Experience Manager
1 year ago
Creative Assembly is looking for an Associate Player Experience Manager to join our Player Experience team based at our studio in Horsham, in the heart of West Sussex.
In this fast paced and exciting role, the successful candidate will be responsible for championing the voice of our players, working closely with the Player Experience Manager to ensure player feedback is presented back to the business through daily stand-ups, release check-ins and studio-wide reporting.
Flexible working at Creative Assembly includes hybrid, fully remote within country of employment for eligible roles, and in-studio. We recognise that there is no one-size-fits-all approach and empower our teams to define the working patterns which work best for them, which may mean different things for different teams and roles and at different times.
This role is hybrid and has an expectation of a minimum of 2 days per fortnight in our Horsham studio . This role cannot offer fully remote working. Further details can be discussed during the recruitment process.
Key Responsibilities
As Associate Player Experience Manager for the company, your role will be key in ensuring the studio can operate its player-centric design and live service approach – collaborating closely with development, marketing, community, customer support & other teams by providing them a single source of truth for our players. You will have a tangible impact by helping define the content updates we provide our players.
On a day-to-day basis, you will:
- Be a proactive member of the team working across multiple disciplines
- Create and develop feedback tickets based on player feedback
- Monitor multiple data sources for player feedback
- Identify priority feedback and “quick wins” for development teams to act upon
- Help our community team to close the loop on player feedback, making players aware they are being listened to.
Knowledge, Skill and Experience
Essential
- Passionate about quality of the product
- Passionate about being the champion of the customer and their experience
- Working well under pressure, delivering to deadlines
- Strong communication skills across multiple levels of seniority
- Comfortable learning new things and applying them
- Comfortable working in (and iterating on) a process driven environment
- Willingness to learn the product and our player mindset
- Proactive and methodical approach to problem solving.
Desirable
- Experience in Gaming industry
- Experience with Jira
- Experience with social listening tools
- Experience with customer support.
About Creative Assembly
It’s an exciting time to be a part of our craft-led studio as we push boundaries, creating deep and detailed experiences that last.
Our teams are diverse from across the world, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life. We are united through our shared values of Quality, Focus, Teamwork, Respect and Trust and we win awards for our culture and our people-centric approach, having won a Best Place to Work Award for six consecutive years. We invest in our people, the studio, and our projects. We are a company that’s secure and safe – you don’t need to worry about job security at CA.
We’ll give you the creative freedom, tools, support, and development to achieve your potential.
Our studios are based in Horsham, UK and Sofia, Bulgaria, including several bespoke state-of-the-art audio suites and a dedicated motion capture facility.
We offer many benefits to support you and your family including:
- Flexible working: hybrid, fully remote within country of employment for eligible roles, and in-studio working
- Work from Anywhere for a temporary period each year (restrictions apply such as VISAs)
- Enhanced holiday allowance, maternity and paternity breaks, flexibility with our core hours, and no-notice holidays
- Bespoke relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialists
- Private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
- Generous holiday allowance plus full studio closure over the Christmas and New Year period, and all UK Bank holidays
- Annual discretionary studio bonus
- Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
- Defined career development pathways and personalised training support including SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
- Opportunity to join our Diversity and Inclusion Network – an employee-led group
- Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
- Free games and merchandise plus access to our extensive games library
- Free breakfast in the studio every day - toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen
- Wellbeing support with an employee assistance programme and onsite confidential sessions
- In-studio heavily subsidised massage therapy
- Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
- Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases
- Studio community activities such as life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more.
Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.
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