Associate Operations Manager / Operations Manager - Player Engagement (Pune)

Keyword Studios
Pune Maharashtra India
1 month ago
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Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As an Associate Project Manager, you will oversee multiple projects, making sure all deliverables and deadlines are met. You'll be the go-to person for organizing workflows, prioritizing tasks, and assigning responsibilities within the project teams. A big part of your job will be to keep our clients happy by managing their expectations around customer service strategy, productivity, efficiency, support, and quality. You'll also handle the financial side of things, like margins and billing, and build strong relationships with our clients.

The ideal candidate will kick off and deliver projects on time and within budget, following the client's standards and guidelines. If you're excited about making sure everything runs smoothly from start to finish, we'd love to have you on our team!

What are we looking for? Our Associate Operations Manager has a knack for the following skills:

Leadership:

Communication:

Analytics:

Business:

Requirements

You'd be a great fit for this role if you have:

Benefits

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, India, Pune

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, In-Office, Hybrid

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