Associate Operations Engineer

Blizzard Entertainment
Irvine California 92618 United States of America
18 days ago
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Team Name:

IT - GNOC

Job Title:

Associate Operations Engineer

Requisition ID:

R005775

Job Description:

Blizzard Entertainment's operations center is looking for a skilled Associate Operations Engineer to help maintain Blizzards worldwide IT services. The operations center is a dynamic, fast-paced, high-reliability, 24 / 7 facility, managing and improving all aspects of service operations. That includes monitoring & alerting, change, problem, and incident management across all our games, platforms, corporate IT services within our company’s ecosystem, underlying infrastructure and events (Blizzcon, Overwatch League and others)

The operations center serves as the first response unit for all Blizzard IT incidents with its engineers functioning as Incident responders, technical administrators, and communications specialists. The core skill sets for an associate operations engineer are either Linux, networking, or cloud. Supporting one of the most complex and prolific gaming infrastructures on the planet.

If you are an operations engineer with the skills and experience to thrive in this environment, read on.

Core Functions:

Troubleshoot

The operations center is responsible for management of all customer and employee impacting incidents within Blizzard’s global IT services. The primary focus of incident management is the full restoration of systems in the least amount of time possible. In other words, our primary job is to maximize system uptime.

Maintain

Operations engineers function as maintainers of Blizzard’s global IT services and infrastructure. Operations engineers perform preventative maintenance, troubleshooting and system restoration within their specialization.

Communicate

Operations engineers act as communication conduits between disparate stakeholders during incidents ensuring each partner is informed of the state of the issue and that they have the information needed to make the best contribution to resolving the incident. In addition to active communication, the operations engineer ensures documentation of all facets of the troubleshooting processes to include the notification methods, steps taken to isolate the issue, and the actions taken to remedy the incident. Operations engineers also refine the details of major incidents into easily digestible, yet thorough, correspondence that is sent to the executive team for review.

Automate

Continuously improve our effectiveness by implementing automated response to any business interruption, as well as request fulfillment.

Viable candidates will possess a strong background in following:

Strong Candidates will possess at least general competency with most of the following:

Thrive in our environment

The global network operations center exists to support Blizzard’s production infrastructure in the pursuit of providing our customers with a reliable, quality, entertainment experience. We accomplish this by ensuring high reliability and quality of service through prevention of, and mitigation of, system impairments and downtime.

A strong candidate will also bring to the table all of the following:

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

COVID-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!

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