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Associate Manager, Diablo Immortal Analytics

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Job Description:

Blizzard Entertainment’s games don’t just begin with an idea and end once the game is released. So much more goes into their creation and we support our games for years after they’re in the hands of gamers world-wide. Blizzard’s Global Insights organization is composed of teams of incredible engineers and talented analysts who work hand-in-hand with designers, commercial strategists, and business operations teams across the company. We pride ourselves on our ability to add value to our games and players with a combination of data analytics expertise, business acumen, and genuinely geeking out on Blizzard products and culture!

Global Insights is looking for an associate analytics manager to join the Diablo Immortal analytics team, working closely with our partners on the game team itself. Our unique blend of challenges, opportunities, environments, and people all help make Blizzard a studio worthy of your career.

Covid-19 Hiring Update: This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is AIrvine, CA.

Responsibilities:

• Collaborate with Battle.net, Customer Support, Publishing, Product, Production, and QA teams to resolve player-facing live ops issues
• Manage, lead, and grow a team of analytics professionals focused on Diablo Immortal - empower, coach, and mentor in the following areas:
  • Telemetry message requirements
  • Dashboards and reporting
  • Behavioral and exploratory research
  • Conceptualize, design, and deliver insight-driven analysis to inform and shape decisions
• Partner with the leadership of Blizzard and the Diablo Immortal development team to understand strategic priorities and operational needs
• Comprehensively address both high-level and detailed strategic questions by clarifying the business requirements, developing hypotheses, and building an analytical structure to address the inquiry
• Collaborate with Game Development & Commercial Leadership to drive meaningful change, effectively communicate findings to both technical and non-technical audiences
• Prioritize team’s work through creating an agenda, evaluating tasks, and allocating time and work to support the upcoming development milestones
• Leverage tools such as Tableau, Big Query, Airflow, & Git to deliver insights and provide visibility to key metrics across the business
• Contribute to an inclusive atmosphere, where team members communicate and support each other's efforts, enabling a productive team culture, built upon trust and collaborative problem solving

Minimum Qualifications:

• Successful record of building, leading, and mentoring high-performing analytical teams
• Curious, internally motivated self-starter with ability to plan, organize, and establish priorities to manage multiple projects and achieve results in a timely, scalable manner
• Exemplary professional communication skills
• Develop and maintain valuable relationships with Game Development team to push for data informed decision making
• Have the ability to structure a concise, clear presentation of findings, based on large sets of complex data, and effectively present this to any level in the organization with appropriate visualizations
• Extended experience with relational databases, big-data infrastructure (i.e. Google Cloud Platform), and data analysis tools (i.e. SQL & Tableau)
• Analytical orientation and strong problem-solving skills, demonstrated by the ability to understand business needs and get to the root of the inquiry
• Good understanding of the mobile video games industry

Preferred Qualifications:

• 5+ years of work experience with strategic problem solving and delivering results to stakeholders
• 2+ years of work experience managing teams in Gaming, Data Analytics, Product Analytics, Data Science, Business Intelligence, or Product Management roles

Application Materials:

• Resume
• Cover Letter preferred

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .