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Associate Manager, Customer & Retention

Sony Playstation
San Mateo, CA, United States
4 years ago
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PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Associate Manager, Customer & Retention

San Mateo, CA

Working as part of a global organisation the successful candidate will be required to plan, execute and report on PS Plus activities across all global markets, while liaising with stakeholders in core PlayStation offices in North America, Europe and Asia. The role will be divided into three areas of focus:

Customer and Retention: Focused on long term Revenue generation through retention of PlayStation Services customers. The role is responsible for designing, business casing, implementing and reporting upon customer facing engagement and retention initiatives; with the end goal to reduce customer churn and increase customer satisfaction. A successful candidate will support the creation and lead the end to end operational delivery and execution of plans.

Services Trading: Seen as the face of PlayStation Services in North America and LATAM. A successful candidate will need to have an overall understanding of the Global trading position (through working with the Services Global trading team) and host the North America and LATAM trading meetings. In addition this role will be vital in providing regional feedback to help provide commentary on North America and LATAM performance.

Operational Interface: A successful candidate will build strong stakeholder relationships with operational delivery teams (such as: Marketing, eCRM, Merchandising, Customer Service) to support the delivery of customer initiatives driven by the PlayStation Services team. This role is core to managing those stakeholder teams to deliver in-flight projects ensuring the best experience for customers.

Responsibilities:

Qualifications:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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