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Associate Manager, Customer Experience - PM

San Francisco, CA or Remote (U.S.)
12 days ago

We're a group of Customer Experience superheroes here at Discord, and are looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic! This teammate will need to possess epic levels of empathy and unwavering patience as they offer direct support to our amazing community. This includes helping our users take on villainous version issues, overcome overlay obstacles, smash settings problems, and much more.

As a Customer Experience Associate Manager, you possess a charismatic aura, angelic levels of empathy, and unwavering patience. Reporting to our Senior Manager of Customer Experience, you'll lead a team of Customer Experience wizards by example and aren't afraid to jump into the trenches for a good ol' fashioned queue slay.

What you'll be doing

What you should have

Bonus Points

New York City residents only: Minimum salary of $94,000 + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $84,600 + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

#buildbelonging #LI-Hybrid #LI-EG1

Benefits and Perks

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

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