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Live Ops Manager
2 years ago
Live Ops Manager
Role Overview
As an Live Ops Manager you'll manage the day-to-day operations of Capital Games' titles: creating excellent player experiences through in-game events, sales, communications, and promotions. You should be passionate about representing the needs of players and providing a stable, engaging gameplay experience for everyone.
You'll partner directly with an incredible team to turn data-driven conclusions into actual game content: collaborating directly with a wide variety of disciplines (including Game Design, Engineering, Art, Product Management, and Analytics) to delight our players at every turn. You will be initially execution-focused, with the opportunity to grow into planning and broader product management responsibilities over time.
Responsibilities
- Plan and execute the game's Event and Sales schedule in our toolsets
- Manage the planning, tasking and execution of live game content with partners in Art, Design, etc.
- Develop operational plans for new features and projects
- Maintain operational documentation and planning
- Communicate new opportunities and needs to other partners
- Monitor performance metrics and surface action items to relevant team members
- Refine execution and balance to improve product performance
- Coordinate messaging plans with Communications and Marketing teams
- Propose and advocate for tool and feature improvements to improve efficiency and in-game results
- Partner with other team members in the development and testing of new sales strategies
Required Skills/Personal Requirements
- Passion for creating and playing great freemium games
- Analytical and problem-solving mindset
- Strong attention to detail and motivation to pursue executional excellence
- Experience with multivariate testing and a basic understanding of statistical best practices
- Fluency with mobile F2P monetization practices, sales, and event types
- Experience communicating both creative and technical feedback to diverse groups
- Experience working with data in Sheets or Excel and in XML or JSON formats
- Familiarity with JIRA and Agile/SCRUM-style development
- Strong understanding of Star Wars: Galaxy of Heroes or other CRPGs
- Economies, character ability kits, features, squad synergies, the meta, etc.
- Core loop and the downstream impact of new content and features
Minimum Qualifications
- BS/BA degree; ideally in a quantitative discipline
- 1 year of experience working on a Live Game in a Product or Operational role (eg QA, CS, Community)
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