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Associate Director of Product Management, Accounts, Checkout, Payments – Battle.net

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Battle.net & Online Products is home to a team of caring and passionate engineers, product managers, designers, and test analysts, that work together on the legendary gaming network, Battle.net, to bring millions of gamers together and to make our products available to our players around the world.

Why work on just one game when you can work on all games? Blizzard Entertainment is looking for an experienced Director of Product Management to join our leadership team here in Battle.net & Online Products. You will work alongside world class engineering, design and product leaders as well as executive staff for all games at Blizzard and Activision. We work on player-facing experiences as well as back-end systems and services that connect more than 100 million players every year across all device categories and platforms. Our job is simple: to build experiences that attract, retain, and engage the greatest gamers in the world. If you're excited about not only driving product vision and strategy on a global scale, but more importantly, creating an environment where people work together to make a difference for the better in our world, then this is the place for you!

We need a product leader that can build a long-term strategy, lead x-product and x-org initiatives, and drive execution to ship epic experiences that have a direct impact on key business and player metrics. Specifically, this particular role encapsulates the ownership of the product vision and strategy around our Battle.net Accounts, Checkout and Payment products. As a manager of managers, you will create the environment and lead the solution for challenging spaces like cross-platform and cross-device account systems, highly accessible and easy checkout and payments at scale (and so much more), all while being thoughtful about inclusive experiences that are highly data protection and legally compliant globally.

Covid-19 Hiring Update: We have transitioned to a work-from-home model and we are continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options. Eventually, most of our positions will be in Irvine, CA, or Austin, TX, and we will discuss this during the hiring process.

Responsibilities:

• Lead Multiple Teams – Work with your Product Management leads and their direct reports, plus Design & Engineering counterparts, to paint a long term product vision and strategy across our Accounts, Checkout and Payment products
• Voice of the Customer – Explore and learn how and why customers engage with Blizzard and Activision products. Become their voice and represent their needs throughout the development process
• Data Aware Mindset - Leverage a voracious and endless appetite to learn about our players-- what they do, what they want, what they need, and where we fall short in those areas
• Champion and Develop People - As a manager of managers, it's a primary responsibility to create an environment where your teams thrive, learn new skills and actively develop their career
• Develop Core Goals & Roadmaps - Help define clear and concise focus areas by identifying the desired business outcomes, priorities to improve, and defining measurements to achieve this goal
• Define Features – Work closely with our product teams to develop new features and workflows that help unlock the potential of all teams to deliver more value to our players
• Evangelize the Vision – Communicate the product plan to internal and external stakeholders to gain and maintain alignment throughout the product lifecycle

Requirements:

• A minimum of 10 years experience as a product manager or manager of product managers, responsible for shipping widely-used customer-facing products
• Demonstrated ability to manage a portfolio of products, helping to shape the cross-product vision and strategy (the forest from the trees)
• Track record of attracting and developing diverse and top talent; our products are very much a reflection of the great people we work with to develop them
• Experience simultaneously running multiple projects through the full software development life-cycle
• Exceptional verbal, written, and interpersonal communication skills

Pluses

• Experience building platform features, especially in the Accounts, Checkout or Payments domain, that serve millions of customers globally
• Familiarity with data protection and global compliance regulations (and working with experts in those fields), how to embrace and incorporate them into our products using modern best practices
• Domain knowledge in best practices for Ecommerce UI & UX
• Strong technical background, particularly in front-end and back-end web technologies
• Expertise in JIRA, Confluence, or comparable team collaboration applications
• Passion for the gaming industry and community (or interest in making this a new passion!)