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Associate Director, Community Development, EMEA M/F

Job Description

Ubisoft is currently seeking a full-time Associate Director, Community Development, EMEA to be located in France, for its Global Community Development organization. This individual will report to the Director, Community & Engagement, EMEA; and will be responsible for maintaining the vision for the Community Team encompassing four groups: Community Listening, Community Engagement, Community Development and Community Management within the EMEA region.

WHAT YOU’LL DO

• Develop and drive overarching community team strategies designed to improve player advocacy and customer retention
• Collaborate with NCSA counterparts to ensure global alignment around vision, strategy, and execution of community plans for all Ubisoft products
• Develop, evangelize and execute innovative community initiatives focused on deepening player engagement
• Lead the Community Listening Strategy to provide detailed player feedback on Games, franchises & events to Ubisoft at large
• Develop player-advocacy programs such as Star Players & Community Leaders, in collaboration with NCSA counterpart & Digital Influence Teams, to reinforce players being stakeholders across brands & territories
• Oversee and mentor a large, geographically diverse team
• Provide managerial support to direct reports (direction, resources, tools, staff, training, experiential growth opportunities, etc.), to enable successful management of their teams, unique projects and delivery of community objectives
• Act as a key partner to support Development and Marketing Team objectives while balancing the needs of Community
• Ensure consistent implementation and evolution of processes that deliver effective communications about, and timely delivery of, community projects
• Develop and evolve community models that provide a key foundation for establishing and measuring ROI
• Lead the development of cross-functional, community tools and services intended to engage and help players
• Contribute to the collective Player Experience department’s strategy aimed at enhancing all steps during the player journey, with strong cross-functional collaboration
• Recommend and implement the formulation and execution of the shared budget governing community staffing, content, programs, tools, and expenses in collaboration with NCSA counterparts
• Establish guidelines for best practices around community activities, educate internal teams about competitive community initiatives, and evangelize the role of community throughout the organization

Qualifications

• 10 Years’ experience in building and executing community strategies
• Bachelor’s degree in marketing, communication or related field; Masters or MBA preferred
• A strong track record of leadership and diplomacy, with experience managing teams with diverse skills and personalities.
• Ability to identify and distill performance KPIs with a strong point of view and understanding of which measurements matter most to the business goals
• Team player, with expertise in diplomacy, building collaborative relationships with internal partners and pro-actively finding win-win solutions
• Expert knowledge of the video game landscape and current industry trends, particularly around social media, Esports, livestreaming, and games-as-a-service
• Strong knowledge of communities and community trends not limited to the video game space
• Capacity to efficiently communicate, understand specific needs & establish strategic partnerships both with Production & Business stakeholders
• Excellent written and oral communication and presentation skills
• Understanding of software development processes, and ability to relate to a development environment
• Ability to travel domestically and internationally
• Problem-solving constructive attitude & adaptative/agile mindset
• Fluency in English

Additional Information

Position available immediately and based in Montreuil sous Bois ( accessible via metro lines 1 and 9).

Company Description

Ubisoft is committed to enrich players' lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.

At Ubisoft, you'll grow and collaborate with highly talented teams from around the world. Our massively friendly work environment will inspire you to go above and beyond to create worlds people will fall in love with.

In this context, the Europe Middle-East Asia (EMEA) business headquarters, with its 15 subsidiaries, is responsible for bringing out the power of our brands and engaging our fans in our worlds. Our numerous areas of expertise contribute to this mission: by ensuring that our games are as successful as they deserve throughout the EMEA region and by offering our consumers the maximum number of opportunities to live the Ubisoft Experience.