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Associate Customer Support Representative

Hi-Rez Studios is immediately hiring a qualified Customer Support Representative to work at our studio in Alpharetta, Georgia.

At Hi-Rez, you will have an opportunity to be part of an innovative environment that embraces new and different ideas. We are a passionate and enthusiastic bunch who love video games. We have incredibly talented individuals who are empowered to create, & challenged to learn. All of this means more opportunities for you to unleash your ingenuity, energy, collaboration, and dedication.

Come join the creator of the critically acclaimed SMITE, Paladins, Tribes: Ascend, and Global Agenda as we embark on exciting new online game projects. We are looking for candidates for shift work between the hours of 8am and 8pm, Monday - Friday.

What our CS Reps do:

• Provide first line support for players of all Hi-Rez games, covering multiple gaming platforms.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Mentor other CS Reps and help with training and development.

What we are looking for:

• Excellent verbal and written communication skills.
• Excellent critical thinking skills.
• High level of customer service skills.
• Testing and organization skills.
• Team-oriented but self-motivated.
• Passion for games.
• Strong work ethic.
• Problem solver.

Preferred Candidates have:

• Customer service experience.
• Technical support experience.
• Bilingual (Spanish, Portuguese, German, French, Turkish, Polish).