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Associate Content Operations Specialist - Overwatch 2

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Job Description:

The Overwatch team, passionate gamers at heart, are looking for a new hero to team up as an Associate Content Operations Specialist and help us make Overwatch 2 - the globe-spanning sequel to Blizzard Entertainment’s acclaimed team-based game.

Members of the team are driven to make the most fun and compelling experiences for our players. We strive to build a fun, creative, and inclusive work environment that embodies the words of Dr Harold Winston: “Never accept the world as it appears to be. Dare to see it for what it could be.”

We're looking for candidates that share our values:

• We take responsibility for delivering our work.
• We collaborate constantly, helping each other to be successful.
• We continuously improve our knowledge, workflows and processes.
• We communicate openly: calling out issues, opportunities, and sharing feedback.
• We have integrity, maintain confidentiality, and share a sense of ownership in our success.
• We have passion for the game, our players, quality work, and technology.

This philosophy, along with the Blizzard values of “Gameplay First” and “Play Nice, Play Fair,” has made Overwatch one of Blizzard's most successful games, and it has forged a bond with our worldwide player community that is extremely important to us.

As an Associate Content Operations Specialist, you will spend your days collaborating with the teams responsible for Overwatch 2's commercial strategy as well as our feature and content development teams, and you’ll play an instrumental role executing on all data entry and configuration operations that connect our game assets to Blizzard’s and our partners’ commerce and distribution systems, ultimately delivering new and exciting content in the hands of our players.

Covid-19 Hiring Update: We’re currently in a work-from-home model, and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position but will transition to at least a partial in-office position based out of Irvine, CA. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities:

• Execute on the creation and configuration of products for the Overwatch Shop and other initiatives such as viewership incentives, commercial partnerships, or special events.
• Participate in the configuration of assets, associating game content with the products that will unlock access to that content.
• Maintain the Overwatch Shop schedule and layout configuration, in collaboration with our Commercial teams.
• Implement product prices and their changes during sales.
• Work with our content development team to manage and document the schedule for new product releases or initiatives.
• Work with our production team to iterate on and improve our internal tools dedicated to products and Shop management.
• Serve as an ambassador of Blizzard core values and team values, promoting and contributing to a culture of inclusion and diversity.

Qualifications:

• Experience working in digital commerce, content operations, digital supply chains, or with digital products implementation and reconfiguration.
• Experience managing and updating shop content and campaigns under the direction of management.
• Ability to prioritize effectively under important deadlines, executing on projects’ implementation in a timely manner.
• Strong verbal, written, and interpersonal communication skills.
• Attention to detail, can-do attitude, and a customer service mentality.
• Being a force for good – always acting in the team’s and game’s best interests.

Pluses:

• Experience with support on a live product or online game.
• Proficiency with the MS Office suite (Excel, PowerPoint, etc.), Jira, Confluence, or comparable applications.
• A passion for Overwatch and Blizzard games.

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to talentacquisition@blizzard.com . General employment questions cannot be accepted or processed here. Thank you for your interest.