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Associate Community Manager

Pixelberry Studios is a top mobile games developer, creating fun and engaging games with heart for over nine years. We’re a division of Nexon, one of the Top 10 largest gaming companies in the world. Our studio is 3-for-3 launching games into the App Store's Top 25 Grossing chart. Our market-leading, award-winning mobile game, Choices: Stories You Play, broke into the Top 5 in the App Store. Our vision for success is based around innovative game design, diversity, and putting our players first!

We've seen firsthand the positive impact that games can make. Because of that, we leverage our commercial success to make a real difference: we have partnered with numerous non-profits, saved actual lives with our games, and donated hundreds of thousands of dollars to charities. Players love our games’ focus on racial, gender, sexual, and identity diversity while holding us accountable when they expect more.

Some of us at Pixelberry have worked together for over 10 years through multiple companies. As a result, we strive to create long-term relationships that help sustain our success. We continue to add new individuals who aren’t just searching for another stepping stone but a place to put down roots and actively make a difference. We love what we do and are looking for passionate, like-minded people who want to grow, learn, and make a difference together.

SUMMARY OF POSITION

Have a desire for work-life balance and passion for social media? Join Pixelberry Studios and our Community Team! We're looking for a skilled Associate Community Manager to help boost Pixelberry's brand across various platforms in innovative ways while supporting a growing player community. This is a full-time position and will support our Social Media and Community Management Lead. Pay is hourly and based on experience.

Work with our Community Management team to foster a positive and engaged player community, with a focus on our game, Choices: Stories You Play. The ability to adapt and learn new skills is a must. We're looking for a team player who is also confident in balancing their independent tasks.

Our ideal candidate approaches social media with both a fun, professional, and creative eye, all while staying on top of current pop culture and online trends. This position involves social media strategizing, writing, customer service, and graphic design work. In addition, candidates should be able to readily receive feedback, promote communication between teams, and quickly assess social media landscapes.

Our headquarters are in Mountain View, CA but we can accommodate a remote work environment for a candidate from the following states: California, Colorado, Florida, Maryland, Nevada, Oregon, South Dakota, Texas, and Washington.

Currently, all Pixelberry staff work remotely with the option to work in-office, if desired.

RESPONSIBILITIES

• Support Community Lead in overseeing and implementing social media postings and strategies
• Acting as a key point of contact between the online fan community and Pixelberry
• Composing written and engaging content using Photoshop to plan, create, and post on social media (Facebook, Instagram, Twitter, TikTok, YouTube, Discord, Twitch, and more)
• Representing player interests, concerns, and feedback to the Community Lead
• Communicating between Community Management, writers, and other studio teams
• Coordinating between the Support Team and other studio teams to ensure consistent messaging
• Assisting the Support Team on social media platforms

REQUIREMENTS

• Bachelor's degree required
• Experience in customer service
• Experience planning and creating consistent online content (blogs, social media, and other public-facing content)
• Proficient in utilizing social media platforms (Facebook, Twitter, Instagram, Twitch, YouTube, TikTok) to maximize engagement and reach
• Strong sense of social media platform cultures
• Experience in Photoshop, Google Docs, and Excel
• Excellent writing, editing, and communication skills
• Attention to detail
• Ability to handle sensitive situations
• Strong organizational skills

POSITIVES

• Takes initiative with individual assignments and works well with small and large teams
• Major in English, Communications, Marketing, Graphic Design, or related fields
• Experience in graphic design, video editing, animations, and other forms of content creation
• Experience with community moderation in an online environment
• Experience with online or offline event planning
• Knowledge of and passion for the gaming industry, specifically mobile games, and or online book communities
• 1+ years of experience in professional social media management
• Experience working with social media management tools such as Asana and Sprout Social

BENEFITS & PERKS

• Competitive salary
• High level of autonomy and freedom
• Rich & flexible health, disability, and employee assistance offerings to meet the needs of a diverse workforce
• 401(K) with matching program
• Paid Year-End Break
• Relaxed office environment with free food and snacks and WFH Tuesdays and Thursdays (pre-COVID)
• Virtual escape rooms, video game nights, trivia parties, and other team-building activities throughout the year!

HOW THIS JOB IS DIFFERENT

• Learn about the business side of mobile games. Our team is very good at what we do.
• Good work/life balance. We are family-friendly and look at things in the long term.
• That warm fuzzy feeling that you’re not just making a difference at a company, but in the lives of people all over the world.

MATERIALS REQUESTED

1. A cover letter indicating why you're interested in the position.
2. A current resume highlighting educational background and relevant work experience.

OPTIONAL MATERIALS

1. Not required, but if available, we'd love to see your work! Send us a link to your social media portfolio, including professional accounts and individual content samples demonstrating your social media and community management skills. Go ahead and brag!

We encourage you to download and play Choices: Stories You Play (available on iOS and Android) to get a feel for the type of work our studio does.

Pixelberry Studios values a diverse workplace and strongly encourages women, Black/BIPOC, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Pixelberry is also an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.