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CS Platform Developer

The Associate Customer Service Platform Developer is responsible for maintaining and extending both our custom in-house tools and our cloud CRM. Successful candidates will have a positive attitude, passion for gaming, analytical thinking, and experience with RightNow/Oracle CX/Oracle Service Cloud. We operate in an agile environment and offer a fun and exciting challenge in one of the most energizing gaming organizations in the industry!

Responsibilities

• Analysis, design and programming in PHP/HTML
• Front end scripting in JS/JQuery and CSS
• Interface with multiple internal teams and external vendors
• Ability to properly outline the work needed for the task at hand and call out risks/dependencies
• Assist with CRM administration (survey development, rule management, workspace management)
• Contribute to technical implementation of browser based customer service tools and portal

Requirements

• 3+ years of experience in PHP
• 3+ years of experience in HTML/CSS/JS
• 3+ years of experience working with enterprise level CRM solution
• Excellent verbal and written communication skills
• Strong customer-first ethic, positive attitude, and enthusiasm

Desired Skills

• Experience in server maintenance and administration
• Experience with data management/SQL queries
• Additional programming languages (Ruby, C++, Python, etc.)
• Experience in entertainment software industry
• Experience with Customer Service
• Knowledge and passion for massively multiplayer online games
• Able to engage in full stack development
  • Writing services through to building interfaces
• Experience with Version Control (Perforce/Github)