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Assistant General Manager
3 years ago
Who are we?
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world . Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie. We are creating the future of entertainment and want you to be a part of our journey to bring a holodeck to every neighborhood!
Since we launched in Hong Kong in 2017, we’re now live in 10 locations and 4 countries around the world (we’re the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding. As a growing company we are looking for leaders who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. We take pride in the relationships we are building within the community through innovation and providing a best-in-class experience for our guests. The opportunities within Sandbox VR are endless and we want you to be a part of this new world we are creating!
What will you be doing?
This is a position onsite at one of our retail stores. We’re looking for someone to help lead operations on a full time basis for a future location. You’ll be responsible or assisting the store’s GM in the following areas:
Deliver an Incredible Guest Experience: you’ll be responsible to assist the GM in the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store.
Maximize store profitability: you’ll be assisting the General Manager in planning on executing on local marketing for your location, to maximize occupancy and revenue.
Building and developing store staff: you’ll also be assisting the GM in all HR matters including hiring, supervising, training and termination of staff if needed.
Technical Support and Troubleshooting: you will support the General Manager in all aspects of monitoring, managing and troubleshooting any technical issues that may arise in day to day operations.
Manage and oversee safety programs : you’ll be responsible with overseeing and managing all safety protocol and policies.
Who are we looking for?
- We are looking an experienced and motivated individual to take on the role of Assistant General Manager - Retail. You are ideally an early adopter of new technologies and can easily explain technologies to those less knowledgeable.
- Leadership Experience: this is a retail leadership position, so you should have a minimum of an AA degree (BA or BS desired), or 5 years relevant experience at the operations management level in a retail or hospitality industry.
- Customer Service: Delivering an exceptional experience to all of our guests is the most important thing we can do in our company, so you should have some basic retail, customer service or hospitality experience. You’ll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance, and having excellent telephone manners is essential.
- Basic Business Literacy: As a lead in our retail store, you should have basic math and business skills, including understanding of profit and loss statements. You should be extremely organized and understand how to plan for the future. You are also proficient in the MS Office / GSuite, especially MS Excel.
- IT & Technical Fluency: You should have basic IT and technical skills in order to troubleshoot technical support issues during day to day operations.
- Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of times. You’ll also occasionally be required to bend, lift (more than 50 lbs) or climb up stairs. You’ll also need strong close distance hand eye coordination and dexterity in order to handle technical support tasks.
- Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgement, and can learn independently and quickly on the job to master our platform technically and operationally.
WE ARE SANDBOX VR, AND WE INVITE YOU TO COME PLAY IN OUR SANDBOX (AND THINK OUTSIDE IT).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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