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Assistant Community Manager, Overwatch

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Position Overview

Blizzard Entertainment seeks a talented individual, who is responsible for leading community management for Overwatch/Call of Duty franchise. We are looking for an experienced manager with proven experience in community management and social media engagement.

The ideal candidate is an individual with in-depth game playing experience and high-level understanding of community and social media platforms/content.

The person needs to be creative, self-motivated and proactive and should be able to set best community and influencer marketing strategies and communicate well with both HQ and local stakeholders for all the projects.

Responsibilities

• Plan and execute community/influencer-related programs and content for Overwatch and Call of Duty franchise in Korea
• Inform and engage Korean players through forums, social media channels, streams and other venues.
• Manage franchise owned media such as Battle.net app, YouTube, and other social media channels such as Instagram, Facebook and Twitter on a daily basis.
• Plan YouTube and social media content that can increase player engagement in line with in-game content beat and promotion.
• Evaluate and analyze social media content including YouTube seek effective ways to drive improvement.
• Provide meaningful feedback on the community’s sentiment, concerns, and suggestions to ensure optimal engagement, community impact, and enhanced company/franchise reputation.
• Develop reports on community activities and pulse/voice of the community.
• Provide editorial direction, planning, and guidance to our community publishing efforts.
• Build/manage relationships with community partners such as fan sites, influencers, and external key community managers to promote our communication efforts
• Build strong relationships within the team, the HQ community, and the stakeholders within the company and the industry.
• Collaborate with other teams/departments to develop and execute the company’s Integrated Marketing Communication plan.

• 오버워치 및 콜 오브 듀티 프랜차이즈에 대한 국내 커뮤니티/인플루언서 관련 프로그램 및 콘텐츠 기획 및 실행
• 포럼, 소셜 미디어 채널, 스트림 등을 통해 한국 플레이어에게 정보를 제공하고 인게이지먼트를 유도
• Battle.net 앱, YouTube와 같은 프랜차이즈 owned 미디어 및 Instagram, Facebook 및 Twitter와 같은 기타 소셜 미디어 채널 관리
• 게임 콘텐츠 업데이트 및 프로모션에 맞춰 대행사와 함께 플레이어 참여를 높일 수 있는 영상 및 소셜 미디어 콘텐츠 기획
• YouTube를 포함한 소셜 미디어 콘텐츠에 대한 평가/분석 및 개선점 모색
• 지속적인 커뮤니티 모니터링을 통해서 센티먼트, 이슈사항, 우려 및 제안 등 의미 있는 커뮤니티 피드백을 취합하여 내부 공유 및 이와 관련된 효과적인 커뮤니케이션 진행
• 팬 사이트, 인플루언서(콘텐츠 크리에이터 및 스트리머) 및 외부 주요 커뮤니티 관리자와 같은 커뮤니티 파트너와 관계 구축 및 관리
• 본사 및 타부서, 업계 내 이해 관계자들과 강력한 관계 구축
• 타 팀/부서와 협력하여 회사의 통합 마케팅 커뮤니케이션 계획을 개발하고 실행합

Requirements

Experience

• A minimum of 2 years’ experience in community management, social media, public relations (PR), digital marketing or other public communication-related fields
• Position title may be adjusted depending on candidate's experience and expertise.

Knowledge & Skills

• Strong working knowledge of Overwatch and other popular PC and mobile games in Korea including PC Bang (IGR)
• High-level understanding of social media platforms, particularly for YouTube
• Strong oral and written communication skills; can clearly present ideas in communications
• Business level of English skill
• Comfortable with MS office and Adobe Photoshop

Key Attributes

• A passionate gamer
• Familiarity with gaming culture, streaming and Activision Blizzard games including Overwatch required
• An exceptional insight of social media trends and gaming community and its behavior

• 커뮤니티 관리, 소셜 미디어, 홍보(PR), 디지털 마케팅 및 커뮤니케이션 관련 분야에서 최소 2년의 경험
• 한국 PC 방에 대한 높은 이해도
• Overwatch 및 기타 한국에서 인기 있는 PC 및 모바일 게임에 대한 높은 지식
• 특히 YouTube의 소셜 미디어 플랫폼에 대한 높은 수준의 이해도(영상 기획/제작 경험이 있다면 플러스)
• 구두 및 서면을 통한 뛰어난 커뮤니케이션 능력
• 비즈니스 레벨의 영어 구사 능력
• MS Office(Word, Excel, PPT) 및 Adobe Photoshop 활용 능력

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Extra Points

Experience

• Previous experience in game industry
• Previous experience in game operation/management, digital marketing or content related position
• Experience of producing video content as a planner or producer.

Knowledge & Skills

• Excellent English proficiency both verbal and written

Key Attributes

• Personal social network with game or entertainment related community, influencers or partners