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Applications Administrator (Windows)

Job Description

Summary

Ubisoft GNS Production is an innovation catalyst known for delivering optimized solutions, that offer game production teams a variety of options adapted to their reality. Through our close relationship with game productions, we deliver quality solutions that help them work better together.

Reporting to a team lead, the applications administrator will manage and support a suite of in house developed tools and applications, ensuring the target availability of said environments and providing high-quality technical/functional support to internal clients.

Mission

The main responsibilities of the applications administrator are to:

• Administer and support a set of applications and tools in accordance with predefined objectives and SLAs;
• Perform thorough technical analysis of any incident on Microsoft, Linux, network infrastructure, and in-house systems then apply corrective measures;
• Coordinate incident resolution with other IT teams;
• Identify and apply corrective measure to prevent any type of service degradation or outage;
• Maintain optimal customer satisfaction levels;
• Create and maintain detailed technical and user facing documentation;
• Oversee application security;
• Stay informed of best practices and develop leading expertise in the firm’s technologies;
• Provide Level 1 and 2 application support for the game production team;
• Daily monitoring and maintenance activities;
• Assist in the day-to-day operations of development team;
• Work with the development team to maximize service availability and advance the scope of support;
• Locate and define new process improvement opportunities;

Please note that this role requires on call rotation for 24/7 support, 1 week every 5 weeks.

Qualifications

Education

• College or bachelor’s degree in Computer Science or relevant experiences.

Relevant experience

• At least 2 to 5 years’ experience in administering/supporting critical applications.

Skills

• Strong analytical skills;
• Ability to take initiative and find creative solutions to problems;
• Customer support focus;
• Excellent communication and interpersonal skills;
• Ability to adapt and integrate rapidly;
• Ability to stay focused in stressful situations;
• Ability to work as part of a team;
• Excellent time-management and prioritization skills;
• Ability to multitask in a fast-paced environment;
• Integrity and trustworthiness.

Knowledge

• Good Knowledge of Windows Server (2012 R2, 2016 and 2019)
• Good knowledge of IIS;
• Knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others;
• Good Knowledge of scripting and automation (Powershell, Bash, Python);
• Basic knowledge of Linux server technologies (Centos or RedHat);
• Strong understanding of the workflow and processes requirements of complex application systems;
• Oral and Written Comprehension of English;
• Knowledge of .Net and.Net Core framework is a considerable asset;
• Knowledge of MS SQL is a considerable asset;
• Knowledge of Elastic Stack utilisation is an asset;
• Knowledge of Zabbix monitoring tool is an asset;
• Knowledge of high availability and fail over application system concept is an asset;
• Knowledge in containerization (Docker and Kubernetes) is an asset.

Additional Information

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises. You will benefit from a competitive compensation package, an open learning environment, and contribute to an international team driving innovation.