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Application Support Specialist

Frontier is an established, market leading independent developer and publisher of videogames for PC and consoles. We have achieved serial successes across a wide variety of titles including Elite Dangerous , Planet Coaster , Jurassic World Evolution , Planet Zoo and F1 Manager . Founded in 1994, we are based in the world-leading technology cluster and historic city of Cambridge, England. With a growing team of over 800 talented people supporting our existing portfolio and ambitious future roadmap, along with our publishing label Frontier Foundry, we are passionate about creating innovative genre-leading games and authentic worlds for our communities of players.

As we continue to grow, we are looking for an Application Support Specialist to join our busy games studio, who will enhance and expand our Perforce capabilities and help support and develop other Enterprise Applications leveraged here at Frontier. Reporting to the IT Infrastructure Manager, you will work closely with our Senior Application Support Specialist and assist with the advancement and development of our toolsets and support our wider development teams.

You will be joining our dedicated a passionate IT infrastructure team during an exciting time of growth for our studio. You will be given training and support to work hands-on with the best cutting-edge technology the industry has to offer.

Responsibilities

• Maintain and grow our perforce environment, working with our developers and artists to maximize our investment in the Helix toolset.
• Responsible for the smooth running of internal systems for our business-support departments and game teams.
• Designing and implementing cost-effective and appropriate solutions for various project and operational needs that are aligned with industry best practice for enterprise deployment.
• Mentor and train other members of the team on existing and new technologies.
• Monitoring and tuning of infrastructure to deliver performance and high reliability.
• Handling 3rd line issues escalated by in-house team members and seeing problems through from initial diagnosis to resolution.
• Apply and maintain OS and Software patches and upgrades on a regular basis.
• Prioritise and managing several open projects and issues at one time.
• Documenting process and procedures using internal CMS systems.
• Provide after-hours support for emergencies as well as occasional evening maintenance.

Essential Skills

• Version control system administrator experience.
• Linux configuration and administration skills on CentOS/Ubuntu.
• Scripting skills in different languages. Preferably bash, Powershell, Python etc.
• Excellent communication skills with the ability to work as part of a team or individually as required.
• Self-motivated & confident.
• Excellent documentation skills with high attention to detail.
• Experience with taking projects from planning through to completion.
• Capacity to juggle a mixture of break-fix and project work, managing individual priorities and deadlines.

Benficial Skills

• Administration experience with Atlassian stack - Confluence/Jira.
• Experience with Perforce Helix Core – not essential as can be trained.
• Experienced with IT Service Management platforms.
• Experience with CI/CD tools - Jenkins/TeamCity/Ansible/Terraform.
• Containerization administration and configuration with Docker/Kubernetes.
• Application and web service administration with technologies such as IIS/Apache/Nginx.
• Javascript and HTML.
• Familiarity with networking concepts.

Technologies supported by the Applications Team

• Perforce Helix Core and Swarm,
• ServiceNow ITSM,
• WAPT Software Deployment,
• Okta Identity Services,
• Cloud SaaS platforms supporting internal functions.

These technologies are hosted via a mix of on-premise, AWS or in vendor clouds.

We offer the chance to work with talented and passionate people, developing and publishing sophisticated and enduring games in a creative and collaborative environment. We love what we do, and we work hard to provide outstanding experiences for our player communities. Frontier rewards this passion and determination by sharing in the company’s success and by supporting our teams to keep doing what they love.

Well-being is a big focus at Frontier and we are continually evolving how we can support our staff. We encourage a healthy work/life balance and host a range of well-being activities, initiatives and sessions to support both mental and physical health.

We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.