Advisor Process Specialist, EA Customer Experience

Electronic Arts
Austin Texas United States
10 days ago
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Advisor Process Specialist, EA Customer Experience

We're hiring an Advisor Process Specialist to join EA's Worldwide Customer Experience (WWCE) organisation.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We're looking for people who come to the office or Zoom meeting excited to work and ready for some fun.

As an Advisor Process Specialist, you report to the Advisor Process Manager and are part of the larger Communications and Employee Enablement team.

You're passionate about making the advisor experience better because it affects the player experience. EA Game Advisors use procedures, process behaviors, and policies when players contact us for help. And we're on a quest to make that documentation better than ever. You'll review all of the requests to change or add processes, investigate the impact, work with our partners to advocate for the info or access game advisors need, make strategic recommendations, and make process updates.

Responsibilities:

Qualifications:

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