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Tilting Point is looking for an outstanding Customer Success Intern to join our team. Attached to quality and performance, the Customer Success Intern will assist with the campaign setup and onboarding with our developer partners making sure all their needs are met. Working closely with our Growth Marketing team, they will make sure everything on the backend is running smoothly for UA campaigns and that our clients are happy!
Your Future at Tilting Point
- Be a liaison between Tilting Point teams and external partners as discretion by the Customer Success Manager
- Assist with campaign set up and updates across platforms like Facebook, Google UAC, Reddit, Snapchat, and ad networks
- Maintain and improve onboarding process docs in order to allow multiple team members to view our current developer status at a glance (contracts, goals, performance, etc.)
- Ensure tracking links are structured to collect all pertinent device info
- Work with the engineering team to set up postbacks to measure and analyze post install user behavior
- Collaborate with external game developers during the onboarding process to integrate their data platforms into Tilting Point’s systems
- Make sure the team and performance are on-track with expectations
- Assist with the UA onboarding process for internal and external parties and implement improvements where necessary
- Assist with assigning Jira tickets and managing tasks for the UA team and developers
Your XP & Skills
- Excellent organizational and note keeping skills
- Expert with PowerPoint and Excel
- Familiar with Jira, Monday, or other project management software
- Experience presenting to external stakeholders and make them feel comfortable
- Passionate about mobile games
Interested? We would love to hear from you. Just send us your resume and cover letter below (and tell us about your passion for mobile and/or free-to-play games!)
Direct applicants only - No agencies/headhunters please. This role is not eligible for remote location or work from home at this time.
Tilting Point provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.