Account Manager

Xsolla
Kuala Lumpur
7 days ago
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We are looking for an Account Manager to join our team for developing long-term relationships with Xsolla’s existing partners. We welcome a responsible and proactive person with great English skills, who is a good negotiator and team player.

WHAT YOU WILL DO:

- Main point of contact for all matters relating to the client’s existing portfolio

- Manage the sustainment and growth of a client by creating positive relationships

- Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements

- Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes

- Assists with a variety of projects as business needs dictate

- Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

WHAT WE ARE WAITING FROM YOU:

- Bachelor’s Degree or equivalent experience

- 2+ years of progressive experience

- Must be able to speak and write English at a business level (Advanced)

- Ability to successfully participate in projects involving cross-functional teams

- Ability to problem solve

- Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)

- Clear written and verbal communication skills

- Strong customer service/interpersonal skills

- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy

- Effective time management skills and excellent attention to detail

- Ability to understand client needs and translate it into business offerings

- Ability to overcome tough objections and win the support of key stakeholders

- Must be a team player

- Must be proactive

- Have a large appetite for learning, and a results oriented mindset

- Interpersonal skills to help manage

- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines

Benefits:
Convenient work tools:

- Latest Mac workplaces + additional hardware to make you more effective at work

- Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab

Professional growth:

Free trainings and participation in specialized conferences

Rich knowledge exchange within the company

More perks:

Health insurance

Flexible hours: organize your day according to your needs and sprint & teamwork demands

No dress code

Comfortable and new office environment

ABOUT XSOLLA

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

For additional information and to learn more, please visit xsolla.com
PHYSICAL DEMANDS

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. For more information related to PDPA 2010 please reach out to careers@xsolla.com.

Longevity Opportunity Vision Enjoy the game.

**Currently this position is open to all local applicants (Malaysian Citizen) or holding the PR status in Malaysia.

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