Reports To: Head of Account Management
Department: Business Development
Status Classification: Non Exempt
Supervises: The role does not lead a team
JOB PURPOSE:
Primary function of this position is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
- Main point of contact for all matters relating to the client’s existing portfolio
- Manage the sustainment and growth of a client by creating positive relationships
- Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
- Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
- Assists with a variety of projects as business needs dictate
- Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Knowledge/Skills:
Required
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Account Management and Marketing knowledge
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
- Ability to understand client needs and translate it into business offerings
- Ability to overcome tough objections and win the support of key stakeholders
- Must be a problem solver and team player
- Have a large appetite for learning, and a results oriented mindset
- Interpersonal skills to help manage
Preferred
- Understanding of JIRA, Basecamp, & Confluence
- Experience using a CRM software
EDUCATION/EXPERIENCE
Required
- Bachelor’s Degree or equivalent experience
- 2+ years of progressive experience
- Ability to successfully participate in projects involving cross-functional teams
- Ability to problem solve
- Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
Preferred
- Experience with an entrepreneurial organization
Freedom to Act :
- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
Size and Complexity:
- Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
- Need to understand specific client needs and problem solve appropriately
Interaction:
- Ability to participate in special projects
- Performs well on cross-functional project teams and with external clients
External Relationships:
- Partners with external vendors and maintains positive relationships
- Supports external clients and is responsible for establishing and maintaining a positive relationship
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Xsolla is an equal opportunity employer and does not discriminate based on the following: Race, color, Ancestry, national origin, Religion, creed, Age (over 40), Disability, mental and physical, Sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), Sexual orientation, Gender identity, gender expression, Medical condition, Genetic information, Marital status, Military and veteran status, and any other terms deems by the State of California.
The duties of this position may change from time to time so the individual and organization to achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.