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IT Specialist, Singapore

Job Overview

This role has been set up to establish and manage a proper IT environment to ensure work efficiency of Wargaming employees in Singapore. The ability to detect, resolve IT issues and to implement new IT solutions aligning with global strategy is critical. This role is considered as a part of the Global IT team, and will report to IT Manager, APAC/Europe.

Reports To

IT Manager, APAC/Europe

What will you do?

Responsibilities include but are not limited to the following:

• Install and configure appropriate software and hardware according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems.
• Analyze, resolve issues and implement new solutions to ensure end users' satisfaction.
• Collaborate with Global IT to deliver global projects in the region, and request new services and solutions as needed.
• Facilitate operations of the IT environment including problem management, incident management, configuration and change management.
• Contribute to global IT initiatives with the professional knowledge and local insights.
• Ensure proper operation of IT systems of WG Singapore, including servers and network hardware, user workstations and laptop computers, printers, scanners etc.
• Provide required user support both on-site and remotely as necessary, work as a team with other APAC offices when required.
• Participate in on-call activities, incident response and off-hours routine maintenance
• Support the procurement process of IT hardware and software to have the best performance within the budget, aligning with relevant HQ and regional teams.
• Pro-actively monitor the status of IT infrastructure, determine any issues or potential problems and recommend solutions.
• Adhere to the Global IT Code of Conduct.

What are we looking for?

• Able to communicate/converse in English at professional working level
• Minimum 3 years of relevant experience
• Autonomous, fast learner, team player

Key technical skills and experience:

Competence

Years

Back office (MS Office, standard office / productivity software)

3

MS Windows (Windows 10)

3

Mac OS (El Capitan, Monterey)

1

Networking (TCP/IP, routing and switching, Wi-Fi)

2

Server technology and hardware (SAN/NAS, Blades, OOB, PXE)

1

Virtualization platforms (VmWare, Hyper-V)

2

Computer hardware (desktops, laptops, troubleshooting)

3

Computer peripherals (network printers, MFU, etc.)

2

What additional skills will help you stand out?

• Chinese language
• Certification as IT Engineer will be an advantage. (e.g. Microsoft Certified IT Professional)
• Experience in a gaming industry will be a good plus
• Jira
• Confluence
• CISCO products
• Video Conferencing
• Windows and Linux servers (basic knowledge)