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AML Operations Team Manager
2 years ago
Position Intro
Linden Research, Inc. dba Linden Lab develops platforms that empower people to create, share, and benefit from virtual experiences. Founded in 1999, the company first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.
Tilia Inc. is a wholly-owned subsidiary of Linden Research, Inc., and a licensed money transmitter in the U.S. Tilia Pay enables publishers of video games and virtual worlds to create in-world economies and monetize user interaction. Built from the ground up to be robust, flexible, and secure, Tilia Pay powers virtual economies of leading and cutting-edge publishers with hundreds of millions of dollars in circulation.
Primary Functions
The AML Team Manager will play a critical role in leading and growing Tilia’s AML Compliance Program. As part of the Financial Crimes Compliance (“FCC”) Team, the AML Team Manager will lead and provide guidance to a team of Analysts monitoring for red flags and trends associated with money laundering, terrorist financing, fraud, and other financial crime-related risks within various online virtual environments. We are seeking a strong people leader adept at motivating and developing a team of AML risk professionals. This is a fast-paced, unique, and fun environment on the cutting edge of risk management for virtual environments and games.
Responsibilities
- Head Tilia’s AML operations and provide management support to a team of KYC/AML Analysts.
- Scale the AML Compliance Program through hiring initiatives and thorough reviews of current procedures with a focus on identifying potential gaps and opportunities for increased efficiency.
- Conduct supervisory reviews of investigative analysis, case files, and Suspicious Activity Reports (“SARs”).
- Assist in updating and maintaining department procedures and Company AML policies.
- Work cross-functionally with teams in Compliance, Legal, Engineering, and Customer Support to scope and align on Program goals/enhancements, including the implementation of an AML transaction monitoring and case management system.
- Assist in compiling Program documentation and deliverables as needed for federal exams, state exams and independent audits.
- Assist in the training and onboarding of new team members, and proactively encourage team development through sharing of knowledge and best practices across the department.
- Attend industry and Company training to stay informed of emerging financial crime trends and changes to applicable laws, rules, and regulations.
- Perform additional duties as assigned by the Director of Financial Crimes Compliance.
Knowledge, Skills, Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong passion for engaging and developing a team through the full employee cycle including hiring, training, facilitating regular 1:1s/coaching, and delivering performance reviews
- Ability to lead a diverse team of AML risk management professionals within a dynamic environment on the cutting edge of supporting virtual environments, online games and user-driven marketplaces
- Excellent written and verbal communication skills with a focus on transparency and emotional intelligence (“EQ”)
- Strong analytical skills with financial crime and/or risk management investigative experience required
- Ability to multi-task and stay flexible in a fast-paced, changing environment
- Extremely organized and detail-oriented with the ability to make sound decisions supported by facts and analysis
- Exemplary team player with strong collaborative qualities and a positive demeanor
- Ability to work on confidential and sensitive matters with a high degree of professionalism and discretion
- Comfortable executing independent judgment with minimal supervision
- Willingness to learn and apply new skills
- Advanced Google Workspace and Microsoft Office skills (Excel, Word, PowerPoint)
- Experience using customer relationship management (“CRM”) software such as Freshdesk or Zendesk
Education
- BA/BS degree or equivalent experience
- Certified Anti-Money Laundering Specialist (“CAMS”) or Certified Financial Crime Specialist (“CFCS”) preferred
Experience
- 5+ years of direct experience as an AML compliance professional at a money services business or financial institution
- 3+ years of experience managing or providing supervisory support to AML operations analysts
- 1+ years experience directly managing and developing AML analysts and facilitating employee performance reviews
- Strong knowledge of AML rules, laws, and regulations with experience applying them against policies, procedures, and operational functions to identify potential gaps
- Experience working with transaction monitoring programs; experience analyzing and optimizing transaction monitoring scenarios a plus
- Experience with software programming or automation a plus
Travel Requirements
Physical Demands & Work Environment
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.
Linden Lab seeks to maintain a diverse and welcoming workplace; therefore candidates from all backgrounds are encouraged to apply.
Fine Print :
The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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