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6 Months Internship January 2022 - E-commerce Customer Experience Assistant (F/M/NB)

Job Description

Ubisoft Store is Ubisoft's E-Commerce site, available both on store.ubi.com and within Ubisoft Connect, Ubisoft's PC gaming application.

As part of the Sales & Marketing team, you will be interacting in a fast-growing international context. In this role, you will work closely with Ubisoft subsidiaries, Marketing / E-Merchandising / CRM teams, Ubisoft Connect teams and external service providers.

More specifically, your missions will be the following:

Execute acquisition and retention campaigns on our own environments

• Implementation of Owned Media Web and UPC campaigns : underline products and Store highlights in all communications within the Ubisoft ecosystem (Ubisoft Connect banners, emailing, ad-serving on Ubisoft sites, social network pages).
• Creation of associated Web Kits : create and adapt the appropriate graphic elements for Owned Media and On-site campaigns, ensuring that our partners use them in a relevant way.

Maximize customer satisfaction and retention

• Creation of service emails : in connection with the activity of the Store (game release in particular).
• Management of automatic conversion/retention emails : monitoring the performance of our "Abandoned Cart" and "Price Drop" campaigns and proposing evolutions.

Analyze and report on performance

• Performance monitoring after each owned campaign : daily monitoring to initiate adjustments and optimizations, ensure weekly and monthly reporting.
• Monitor competitors' marketing actions

Qualifications

• Being a student, you have a real capacity to adapt, you are curious, and you can make proposals. You have a real sense of detail and spot what others don't notice!
• You are fluent in English (written and oral),
• Nice to have: creative abilities.
• If you are looking for a unique experience in the gaming industry and are ready for an exciting challenge, we would like to hear from you!

Additional Information

• Internship allowance depending on level of studies.
• Meal vouchers, 50% refund on transportation card, 2 free video games per year, discounts on tickets (concerts, shows, etc), access to Ubisoft fitness center.

Company Description

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving gamechanging challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.