3rd line Customer Support and Technical Writer

Embark
Stockholm 111 29 SE
10 days ago
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As a 3rd line Customer Support and Technical Writer at Embark, you will be tasked with creating the epicenter of information for our games by designing and managing a library of help section articles. These articles will serve as the first point of contact for players and as the scaffolding for our support agents.

You will also act as a bridge between the customer support agents and the games, QA, and engagement teams. Your knowledge of our games will be rivaled by none and you will work on the front lines for improving and innovating the player service experience.

Equally important will be your role as a 3rd line support agent. When the game launches, you will solve complex user service cases and assist our offsite team of legendary agents to stay up to date on the ever-evolving game activities. You will make important decisions that adhere to our goal of delivering superb support to every player.

The first title you will be working on is an unannounced, co-operative action game, born from the minds of some of the most talented people in the games industry.

Example of responsibilities

We would love it if you had:

Additionally these would be a great bonus:

At Embark we offer competitive salaries, a generous profit-sharing program, and much more, but most of all we invite you to take part in a journey into the unknown, to build creative, surprising and beautiful experiences together.

We welcome people from all backgrounds and are looking forward to reading more about you (in English)!

If this role doesn't quite match what you're looking for, feel free to apply to us via our " Open Application. "

Apply

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