Support Specialist (WoWS)

Job Overview

Wargaming is hiring a Support Specialist to work on the company’s MMO project World of Warships.

WoWs Support department helps solve payment issues, including payment failures or erroneous payment entries, inability to make payments, refunds, cancellations, and many other financial cases. Account security is another area of responsibility for Support specialists. We also help our users solve game issues, problems with bonus codes, in-game events, and equipment, experience, and others. We are watching the users act due to the policies of the company: license agreement and its addendums, to respect other users. We are keeping order and preventing the breaking of the rules established by the company documents. We communicate directly to the users whose accounts have been banned for violations.

What will you do?

• Support the company's MMO game (World of Warships). Communicating to the multilingual audience on issues related mostly to payments and accounts.

What are we looking for?

• Secondary or higher education
• Knowledge of English and German languages at Intermediate level and above
• Advanced PC user
• Willing to work in office during probation period: 5/2, 8 hours shift
• Willing to work in alternating shifts after probation period: 2/2, 12 hours shift

What additional skills will help you stand out?

• Knowledge of Russian/Spanish/Chinese languages
• Experience in working in IT Support Department
• Experience in working with users
• Knowledge of Wargaming products
• Gaming experience in WoWS PC
• Experience with Outlook/Teams/Jira
• Knowledge of payment systems (Paypal, Alipay, etc)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Additional Vacation days on top of the statutory minimum dependent on years of service with Wargaming Group
• Up to 8 “Trust days” per calendar year that require no medical certificate
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Premium Private Health Care
• Commuting allowance
• Gym trainings / Wellness program
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward