Operations Director, Ventures

The future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. We're a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. Our Ventures organization is looking for an Operations Director. You will report into the GM of Ventures.

Ventures is a specially created group inside the EA Experiences division, driving growth for EA by creating new experiences around and beyond the bounds of our games. These new experiences are rooted in deep interactivity and the enhancement of social connections for our fans, with a relentless focus on three areas;

1. Build a platform of new and adjacent experiences - focusing first on short-form video, chat and content creation
2. Connect the platform through social systems within and beyond our games - knowing more about our fans, creating more connections and removing friction in fan journeys
3. Commercialize the platform - modernizing our direct-to-fan experiences across our owned digital channels

Responsibilities:

• Support & partner with the GM on operational responsibilities, including daily operations, monthly & quarterly strategic planning, & other key business processes
• Establish a management operating system that increases visibility, predictability, & decision-making
• Drive regular reporting & decision-making through dashboards & data that keep a pulse on effectiveness, risk, & the changing landscape
• Manage overall budget across Ventures group, ensuring LOBs are tracking to estimates for OPEX (inclusive of headcount, contractors and internal costs).
• Create project plans & other practical systems that help maintain focus, while allowing to pivot
• Work with Operations leaders across each LOB to ensure requirements are understood from a people, development and operations perspective. Primary artifact to review will be a development plan from LOB Operations leader.
• Review and assess ongoing risks and opportunities across LOBs, feeding directly into a weekly Risks & Opportunities group meeting.
• Lead strategic initiatives, and become a go-to partner for planning & problem-solving
• Support complex negotiations & integrations
• Interact with executives and major customers
• Set an agenda and guide implementation through influencing senior level leaders
• Work to improve processes and programs across teams
• Build and enhance key internal and external contacts.
• Support meeting agendas, offsite, town halls, & employee communications
• Partner with central functions to manage budgets, forecast, & resourcing
• Cultivate a culture that embodies EA values, yet balances our need to go fast & make tough but informed decisions
• Support in Ventures-wide programs - e.g., Team Health, Goal Setting, Performance Management and Talent Calibration.

Qualifications:

• 15+ years operations and leadership experience
• Leadership experience building a new organization, managing a P&L ($50M+ OPEX budget), & finding a path to revenue
• Operational experience establishing & streamlining management operating systems
• Skilled in project management fundamentals and processes to cater to projects with different scale, goals and are different stages in the product development lifecycle
• Change management experience navigating ambiguity, & influencing organizational comfort with change
• Communications experience supporting senior leaders, and prioritizing multiple (often conflicting) priorities
• Experience drawing insights & recommendations from unorganized information
• Gaming and entertainment experience, with an understanding of the complexities of building games