Mandarin Player Support Executive

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in Mandarin and/or English

Requirements

• English (fluent), Mandarin (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately with appropriate speed and guidelines
• Team player
• Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Benefits

• Opportunities for promotion
• Casual (e.g. T-shirts)
• Medical
• Regular hours, Mondays - Fridays