Director, Business Operations

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

Director, Business Operations with a focus on delivering outcomes consistently and predictably in an extremely fast paced and ever changing environment. You will help manage the day-to-day business operations working to support productivity, with primary responsibility for coordinating the timely delivery of critical marketing and business initiatives. This will be done through process development and refinement, milestone mapping, coordination and communication across key stakeholders around the globe.

First-level strategic leader who can provide direction for the team to meet business objectives. Success depends on the collective performance of the team(s), not a single individual.

A specialist in driving cross-functional projects, strategic & tactical, and a capable problem solver used to managing multiple tasks & projects to completion while navigating opposing demands and priorities.

Regularly handling the oversight of global projects with interdepartmental collaboration, you will have excellent relationship building & stakeholder management skills and must have the confidence to work independently and across various levels. A proactive and detail oriented strategic planner with excellent project management, planning and decision making skills. You will also have proven experience in managing multiple direct reports, helping to mentor and grow them, while providing guidance on career and performance.

What You Will Do

• Support the Operations function for all cross-functional projects:
• Providing clear articulation on marketing projects and the desired outcomes.
• Create standard operating procedures, and templates for materials (as needed).
• Track progress, resolve delays and risk when possible, and quickly escalate when not.
• Strive for consistency and predictability in all things.
• Be highly adaptable to changing priorities, scope and deadlines.
• Develop and maintain comprehensive project documentation, plans, timelines and reports, ensuring transparency and effective communication across the business and wider organization.
• Ensure a single source of truth for projects to enable accurate information sharing.
• Single source of truth to include roadmaps, calendars, key artifacts (documents), shared Google drive, and the project Confluence page.
• Coordinate with internal and shared service partners across Game Operations, Product Management, Marketing, Commercial, Analytics, First Party Partnerships, Comms, Player Services, User Research, User Testing, QA and Creative teams to ensure alignment and facilitate timely execution of milestone deliverables.
• Establish processes, templates and timelines to fit Marketing requirements and eliminate silos through shared resources (‘ Source of Truth’ ) to provide a unified view .
• Proactively identify, track and drive resolution of blocking issues for Business and Marketing projects by surfacing issues and risks early to ensure prompt resolution and minimize the impact on project timelines/deliverables.
• Manage phase readiness trackers to ensure all team members are aware of key milestone deliverables.
• Implement and refine best practices and methodologies, driving a consistent approach across the team, while allowing room for flexibility as needed.
• Collaborate with the Operations Leads to align project objectives with the business goals, and provide regular progress updates to the leadership team.
• In particular, regular coordination with the Game Operations Team/Leads - to ensure consistent ways of working, providing overarching milestone mapping coordination (e.g. monitoring product milestones that directly impact marketing such as game development milestones that allow for creative capture etc).
• Provide mentorship and guidance to junior team members, enhancing their skills and professional growth.
• Coordinate with Program Managers across the wider publishing organization to ensure a holistic approach (where possible) for working with for example, Shared Service Teams. Facilitate knowledge transfers and relevant documentation/templates between teams.

What Will Make You a Great Fit

• 7+ years of experience in internal or external game development or publishing role
• 3+ years of experience working on a Live game or service
• Experience building and managing relationships with studios, vendors, internal teams, and other external resources
• Excellent communication skills (verbal and written), time and project management skills
• Experience shipping console & PC or mobile titles and detailed knowledge of those platforms
• Ability to assess quality and foresee development challenges at all phases of product development
• Expected to identify and then take ownership of any responsibilities that lie within the scope of the project and are not currently assigned
• Must demonstrate strong fiscal sense, in leading budget and scope expectations both within the team and to executive management
• Experience with industry-first parties (Sony, Microsoft, Nintendo) seeing projects from concept to gold master

Bonus Points

• Experience with AAA products
• Proven track record of using analytics to drive data informed product decisions.
• Highly knowledgeable of game industry trends.
• Passion for multiplayer online video games.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need a reasonable accommodation.

The pay range for this position in California at the start of employment is expected to be between $183,300 and $265,00 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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