Business Analyst

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

· Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.

· One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.

· Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.

· Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.

· Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

About the Role :

The primary role of a Business Analyst is to bridge the gap between business stakeholders and technology teams, ensuring that the software and systems developed align with business requirements for successful Project Delivery. The following is a comprehensive job description for a Business Analyst:

The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyse business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness.

Key Responsibilities:

1. Requirement Elicitation and Analysis:

· Work closely with business stakeholders to understand their needs, objectives, and challenges.

· Elicit, document, and analyze business requirements, processes, and workflows.

· Translate business requirements into clear and concise functional specifications for technical teams.

2. Solution Design:

· Collaborate with technology teams to design solutions that meet business needs.

· Propose innovative and practical solutions to address business challenges.

· Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.

3. Stakeholder Communication:

· Serve as a liaison between business stakeholders and technology teams translate business needs into technical solutions

· Communicate complex technical concepts to non-technical stakeholders.

· Present findings, recommendations, and project updates to various audiences.

4. Documentation:

· Create detailed documentation including business requirements, process flows, use cases, and user stories.

· Maintain accurate and up-to-date project documentation throughout the project lifecycle.

5. Project Management:

· Collaborate with project managers to define project scope, objectives, and deliverables.

· Assist in project planning, estimation, and resource allocation.

· Monitor project progress and identify potential risks or deviations from the plan.

6. Process Improvement:

· Identify areas for process optimization and efficiency enhancement.

· Recommend process improvements and assist in their implementation.

Requirements

Required Skills & Qualifications:

· Bachelor's degree in Business Administration, Information Technology, or a related field (Master's degree is a plus).

· Proven experience as a Business Analyst or in a related role for at least 8+ years

· Strong analytical, problem-solving, and critical-thinking skills.

· Excellent communication and interpersonal abilities.

· Proficiency in requirement gathering techniques, process modeling, and documentation.

· Familiarity with project management methodologies and software development lifecycle.

· Ability to collaborate effectively with cross-functional teams.

· Ability to understand business workflows, processes and requirements to identify areas of improvement

· Create business needs into technical solutions, creating epcis and user stories

· Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, Miro etc.

· Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.